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Job Summary

We are seeking a highly skilled and experienced Restaurant and Bar Operations Manager to join our team at Sheraton Skyline Hotel London Heathrow. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our restaurants and bars, ensuring exceptional customer service and maximizing financial performance.

Key Responsibilities
  • Manage Day-to-Day Operations
    • Supervise and manage a team of employees to ensure seamless service delivery
    • Maintain high standards of service and sanitation in all food and beverage outlets
    • Review staffing levels to ensure optimal service and operational efficiency
  • Lead Food and Beverage Team
    • Utilize effective communication and leadership skills to motivate and develop team members
    • Advocate for sound business decisions and demonstrate integrity in all aspects of the job
    • Identify and address employee development needs through coaching and mentoring
  • Ensure Exceptional Customer Service
    • Provide personalized service to guests, exceeding their expectations and building loyalty
    • Monitor and address guest feedback to continuously improve service standards
    • Empower employees to provide exceptional customer service, recognizing and rewarding outstanding performance
  • Manage and Conduct Human Resource Activities
    • Provide guidance and direction to team members, setting performance standards and monitoring progress
    • Identify and address employee concerns, promoting a positive and inclusive work environment
    • Develop and implement training programs to enhance employee skills and knowledge
Requirements
  • High school diploma or equivalent, with a minimum of 4 years of experience in food and beverage management
  • 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, or related field, with a minimum of 2 years of experience
  • Proven track record of success in managing food and beverage operations, with a focus on customer satisfaction and financial performance