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Guest Services Supervisor for UK and Ireland

2 months ago

London, Greater London, United Kingdom Compass Group UK & Ireland Full time
We are seeking a dedicated Guest Services Supervisor to lead our exceptional team of 5 Ambassadors across key locations. This role is pivotal in ensuring outstanding service delivery within a prestigious corporate environment. Our client is a renowned global investment firm, providing a remarkable workspace that fosters collaboration and excellence.

Key Responsibilities:
  • Oversee and manage the Guest Services Contract, ensuring compliance with company standards.
  • Deliver high-quality Front of House services, including Switchboard operations and event coordination.
  • Contribute strategically to the development of services across the UK and Ireland.
  • Maintain a proactive presence at reception during peak operational hours.
  • Enhance guest satisfaction by anticipating and addressing their needs.
  • Build and nurture relationships with clients and stakeholders, understanding their business drivers.
  • Lead, inspire, and develop a diverse team across multiple locations.
  • Monitor and manage operational costs effectively.
The Ideal Candidate Will:
  • Embody our core values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
  • Possess proven leadership and customer service skills in a high-end environment.
  • Demonstrate exceptional communication abilities and rapport-building skills.
  • Exhibit strong organizational skills and a commitment to service excellence.
  • Have a vibrant personality with excellent interpersonal skills.
  • Show proficiency in English, both written and verbal.
  • Be comfortable with IT and computer systems.
  • Be self-driven and adaptable to change.
  • Have the capability to prepare and present reports effectively.
  • Understand financial management and budgeting principles.
Benefits Include:
  • Exclusive travel discounts with major providers.
  • Grocery discounts with leading supermarkets.
  • Financial wellness programs for a secure future.
  • Cash rewards for spending and referrals.
  • Contributory pension scheme.
  • Access to wellness initiatives promoting mental health.
  • Employee Assistance Program for support.
  • Quick access to healthcare services.
  • Learning and development opportunities for career growth.
  • Recognition programs for outstanding service.
  • Paid time off for charity work.
About Compass Group UK & Ireland:

As a leading provider of managed services, we pride ourselves on delivering exceptional guest experiences across various sectors. Our commitment to diversity and inclusion is reflected in our workplace culture, where every individual is valued. We actively support the development of our team members through extensive training and career advancement opportunities.