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Customer Service Operations Manager
2 months ago
Technical Service Manager
Salary: £34,000 - £38,000 (DOE)
Location: Dewsbury
Benefits:
- Company pension scheme.
- On-site parking.
- Progression opportunities.
- 20 days holiday + Bank Holidays.
Company Overview:
Streamline Search is a reputable recruitment agency specializing in technical placements, working closely with organizations in the manufacturing sector, particularly within the printing industry, and serving clients on a global scale.
Position Overview:
We are looking for a skilled Technical Service Manager who has a solid background in technical support environments. The ideal candidate will lead and manage a team of technical professionals, contributing significantly to the management team.
Key Responsibilities:
- Ensure that the team's operations and tasks are executed efficiently.
- Act as the primary escalation point for support and technical issues within the Service Delivery team.
- Guide and develop team members to enhance individual and collective performance.
- Oversee customer service delivery to meet response times and quality standards for problem resolution and project execution.
- Continuously assess and document service delivery recommendations, including service level agreements.
- Maintain comprehensive documentation and collaborate with senior management on operational strategies and procedures.
- Take an active role in leading projects and tasks.
- Ensure accurate tracking of inventory.
- Generate and analyze operational and service performance reports for the Technical Services Team.
- Foster strong relationships with key clients and provide effective leadership.
Qualifications:
- Demonstrated experience in a similar role.
- Willingness to conduct site visits to engage with staff and clients.
- Business-savvy, confident, and passionate about technology.
- Strong organizational skills.
- Experience in leading or managing a field-based Technical Support Team.
- Ability to work collaboratively or independently.
- Proficient in building and maintaining professional relationships with team members and clients.
- Capable of managing multiple tasks in a dynamic environment.
- Excellent customer service, project management, and quality assurance skills.
- Adept at explaining complex technical concepts in an accessible manner to clients.
- Exceptional communication skills and a strong commitment to customer service.
Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.