Operations Service Manager

2 months ago

Dewsbury, Kirklees, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time
About the Role

We are seeking an experienced and dedicated Operations Service Manager to join our Division of Infrastructure at The Mid Yorkshire Teaching NHS Trust.

The successful candidate will provide support for the Facilities Operations Manager and various services, ensuring that the associated teams achieve the appropriate agreed outcomes and conform to all agreed practices, policies, and procedures.

Key Responsibilities
  • Provide strategic leadership to the Patient Environment function and Facilities Operations functions to ensure that the service delivers the required complete outcomes across the Trust.
  • Act as a strategic lead to various services, including chairing meetings, updating Trust policies and procedures, completing business cases, and supporting with the contract tender process.
  • Manage the performance of operational managers within the post holder's agreed work area.
  • Deputise for other Facilities Managers or the Senior Facilities Managers, as required, and attend the daily Trust operational tactical bed meeting in line with the rota.
  • Assist the Facilities Operations Manager with designated Facilities Management contracts, including pest control services, task management services, and clinical waste contracts.
  • Assist and delegate for the Facilities Operations Manager when required.
  • Act as chair to recruitment and selection panels.
  • Manage and motivate operations team staff in the delivery of multi-functional front of house service.
  • Carry out initial investigations and first response to official complaints, grievances, and disciplinaries, keeping the Facilities Operations Manager informed.
  • Maintain records in relation to Operations services, ensuring a robust audit trail.
Person Specification

Personal Attributes

  • Smart appearance
  • Flexible approach to work
  • Ability to liaise at all levels to problem solve daily service issues

Knowledge and Awareness

  • Understanding of Health and Safety Issues and legislation
  • Understanding of the principles of Infection Prevention and Control

Skills & Abilities

  • Ability to manage a team
  • Effective written and communication skills
  • Ability to prioritise a demanding workload to achieve key targets

Qualifications

  • Recognised Management degree or demonstrable relevant experience
  • Knowledge in Facilities and Support services

Experience

  • Experience in delivering a multi-functional front of house service
  • Experience in developing and delivering training
  • IT based monitoring systems

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