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Customer Service Representative

2 months ago

Dean Street, United Kingdom DX Network Services Limited Full time
{"title": "Customer Service Advisor", "description": "About DX Network Services Limited

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What We Offer
  • Competitive Rates of Pay
  • Company Funded Health Cash Plan
  • Holidays: 20 days increasing with length of service + bank holidays
  • Long Service Recognition scheme
  • Enhanced Maternity & Paternity
  • Company Pension Scheme
  • Life Assurance
  • Employee Assistance programme including 24/7 Virtual GP
  • DX Discounts Portal
Key Responsibilities
  1. Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
  2. Action all customer queries in line with the required processes and service level agreements
  3. Work as part of a team to ensure great customer service delivery - every time
  4. Engage proactively with service centres to ensure customer requirements are received and actioned
  5. Recognise and deal with queries, requests and problems in line with our customer account requirements
  6. Identification and action of escalation issues
  7. Undertake any other customer account support duties as required
Why Choose Us

We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.

", "lang_code": "en-US"}