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Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and motivated Customer Service Representative to join our dynamic team at Activate Group Limited. As a key member of our 24/7 Contact Centre, you will be responsible for handling a high volume of calls daily, working in a fast-paced and dynamic environment.
Your Key Responsibilities
- Receive and respond to customer inquiries in a professional and courteous manner.
- Use our bespoke software and databases to accurately record and update customer information.
- Work within agreed customer service level agreements (SLAs) and personal key performance indicators (KPIs).
- Collaborate with other teams across the business to resolve customer issues.
- Communicate with other companies as necessary to resolve customer queries.
Requirements
- Excellent customer service and communication skills.
- Ability to handle high volumes of calls daily.
- High attention to detail.
- Proficient in the use of software packages.
- Experience of working in a target-driven environment is desirable.
- Ability to multitask.
- Previous experience working in a call centre or customer support role is desirable.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career development and growth.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
