Service Advisor

4 weeks ago


StainesuponThames, Surrey, United Kingdom Rubber Duck Cars Full time
Service Advisor Job Description

We are seeking a skilled Service Advisor to join our team at Rubber Duck Cars. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities:
  • Customer Care: Drive the standard in customer care with our diverse customer base, providing a personalized and professional experience.
  • Relationship Management: Manage the relationship between customers and our dealership, building trust and loyalty.
  • Service Process Management: Effectively manage the service process, ensuring timely and efficient completion of repairs and maintenance.
  • Value-Added Sales: Deliver effective value-added sales solutions to customers, promoting our products and services in an ethical and transparent manner.
Essential Skills & Experience:
  • Administrative Experience: Proven administrative experience, with the ability to handle sensitive and confidential information.
  • Communication Skills: Excellent communication and customer service skills, with experience handling complaints and resolving issues.
  • Customer-Facing Experience: Evidence of customer-facing administrative experience, with a strong understanding of customer needs and expectations.
  • Selling/Customer Service Environment: Experience working in a selling/customer service environment, with a proven track record of delivering exceptional customer service.
  • Driving License: Full driving license held for a minimum of 6 months, with fewer than 9 penalty points.
  • Right to Work: Evidence of 'Right to work in the UK'.
What We Offer:
  • Competitive Salary: A competitive salary, with opportunities for bonus payments based on performance.
  • Benefits Package: A comprehensive benefits package, including 33 days annual leave, pension scheme, life assurance, and access to Perks at Work discount website.
  • Professional Development: Opportunities for professional development and growth, with a focus on delivering exceptional customer service and driving business results.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.


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