Senior Client Services Manager

3 weeks ago

Peterlee, Durham, United Kingdom SKS Business Services Full time
Job Role:

Senior Client Services Manager (Senior Accountant) – Two roles available.

The ideal candidate will have a minimum 3 years of post-qualification experience or 5 years total experience. They will be client-facing and will be able to work in a team. The candidate will want to work in a fast-growing company.

Job Location: The candidate can be home-based but will need to travel occasionally to our Peterlee or Bury office.

Reports to: Practice Head

Job Duties:

Client Liaison

  • To be the point of contact for client liaison.
  • Meeting clients to discuss accounts.
  • Where appropriate and jointly with India team, recommend financial actions by analysing accounting reports.
  • Advise clients on areas of business improvement.
  • Maintain customer confidence and protect operations by keeping financial information confidential.
  • Detect and prevent money laundering.

Account Management

  • To ensure accurate and timely billing and receipt.
  • Ensure India team is on schedule with invoice raising and client fee payment. Liaise directly with client when necessary.
  • Standardise and update client engagement letters.

Management

  • Weekly update with SKS on monthly meetings as required/possible.
  • Improve processes by developing or implementing best practices.
  • Manage UK-based accounting/admin staff as required.
  • Maintain professional and technical knowledge by attending educational workshops-reviewing professional publications; establishing personal networks; participating in professional societies.

Business Development

  • Business Development – assist SKS Business Development Director as required to acquire new clients. Meet prospective clients, discuss requirements, and create proposal (with assistance from Directors as required).
  • Extend the value chain by introducing new services to existing clients at all touch points.

The Group has specialist directors so considerable technical support is available to fulfil the above responsibilities.

Benefits: Healthcare, Discount scheme, Electric Car Scheme, plus other generous benefits.

Job Type: Full-time.

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