Technical Support Specialist

3 days ago


Quedgeley, United Kingdom I2i Recruitment Full time
Technical Support Engineer

Our client, a leading provider of advanced telecommunications solutions, is seeking 2-3 Technical Support Engineers to join their dynamic team.

As a Technical Support Engineer, you will be responsible for providing exceptional customer service via face-to-face, phone, and email interactions. You will work closely with customers and suppliers to resolve technical issues and provide support for modern communication technologies.

Key Responsibilities:
  • Knowledge of telecommunications technologies, including PDH/SDH, GPON, Cellular/Wireless, and LTE.
  • Familiarity with test equipment, including optical power meters, light sources, BERTs, cellular scanners, and mustimeters.
  • Experience in fault finding methodology and remote management platforms.
  • Telecommunications-related courses or qualifications.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work independently or as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Ability to work under pressure and meet deadlines.
What We Offer:
  • Company vehicle.
  • 20 days annual leave + bank holidays + birthday off.
  • Laptop and mobile phone.
  • Supportive work culture and progressive opportunities.

If you are a motivated and customer-focused individual with a passion for telecommunications, we encourage you to apply for this exciting opportunity. Please submit your most up-to-date CV to Natalie at i2i Recruitment today.



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