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Bank Outpatients Coordinator

1 month ago

Farnham, Surrey, United Kingdom Spire Healthcare Ltd Full time
Outpatient Administrator - Bank Position

Spire Clare Park Hospital is seeking a highly organized and efficient Outpatient Administrator to join our team on a bank basis. As an Outpatient Administrator, you will play a crucial role in ensuring the smooth operation of our outpatient appointments service.

Key Responsibilities:
  • Provide and maintain an efficient bookings system for all outpatients using a computerized system (SAP)
  • Manage the telephone lines in an effective and timely manner
  • Provide and maintain an efficient diary for all outpatient clinics, including both consultant and nurse-led clinics
  • Manage and process patient referral letters and any associated documentation
  • Process patient appointment letters and any associated documentation
  • Respond to enquiries from patients, members of the public, and consultants in a timely, courteous, and efficient manner
Requirements:
  • High standard of secondary education with demonstrable literacy and numeracy skills
  • Track record of successful delivery in a similar role, in an office and/or customer service environment
  • Experience of handling high call volumes in a fast-paced environment
  • High level of PC literacy and experience of using multiple systems and programs
  • Excellent interpersonal and communication skills
  • Ability to work effectively as part of a team
  • Able to work under pressure and to tight deadlines, with good organizational skills
Benefits:
  • Competitive rates for bank colleagues who work on a flexible basis
  • Free onsite car park
  • Access to Spire Healthcare pension
  • Access to Blue Light Card discounts
  • Free uniform
  • Free DBS
  • Full induction, including mandatory training updates
  • Opportunities for further training and progression into permanent posts

Spire Healthcare is a leading independent hospital group in the United Kingdom, providing diagnostics, inpatient, day case, and outpatient care. We are committed to our employees' well-being through work-life balance, ongoing development, support, and reward.