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Overnight Support Specialist
2 months ago
At Hestia Charity, we are committed to our core principles and strive to cultivate an equitable, diverse, and inclusive workplace. We offer a variety of services, including support for Domestic Abuse, assistance with Modern Slavery, care for Mental Health & Complex Needs, and services within the Criminal Justice system. Our goal is to empower individuals to reclaim their lives and attain independence.
A typical day in this position involves....
As an Overnight Support Specialist at Hestia, you will be instrumental in our Elms Lane Accommodation Based Service. Your efforts will have a direct impact on the lives of our clients, steering them towards empowerment and self-sufficiency.
No two days will be alike, and some of your responsibilities will include: supporting 9 male clients who may face mental health challenges, substance and alcohol misuse, and other complex support needs. You will collaborate with a broader team, including a service manager and fellow support specialists, to ensure a high standard of service delivery.
- Providing assistance to clients in crisis and ensuring they receive the necessary support
- Working alongside the development team in securing new services and maintaining existing ones
- Offering initial advice and security to clients, and contacting the On Call manager or emergency services when necessary
- Maintaining a safe and secure environment by logging and reporting maintenance issues according to procedures and assisting with the upkeep of the facility
- Ensuring the security of the premises through regular Health and Safety inspections, monitoring emergency alarm systems, and conducting routine patrols
- Responding to emergencies, taking appropriate action in the event of a fire or other incidents, and contacting emergency services as needed
- Keeping accurate records of all activities and work within the project in line with procedures
- Carrying out nightly cleaning duties as per the established rota
- Facilitating the smooth operation of the facility by implementing rules, policies, and procedures as required
- Accessing appropriate management and off-site support to handle situations as they arise
- Treating clients with dignity and respect in a calm and objective manner, especially in challenging situations
- Responding to out-of-hours telephone inquiries from clients, providing general support and access to emergency services if necessary
Why choose Hestia?
Joining Hestia means more than just employment; it’s an opportunity to be part of a larger mission. We provide a supportive, inclusive, and solution-oriented work environment where your contributions are acknowledged and valued. As a member of our team, you will have the opportunity to grow both personally and professionally while making a meaningful difference in the lives of those we serve.
We seek candidates who bring a blend of passion, expertise, and commitment. To thrive in this role, you should possess:
- Experience in delivering exceptional customer service
- A solid understanding of Health & Safety protocols within a Registered Care Home
- Knowledge of housing management, including maintenance and repairs
- Ability to monitor and ensure the safety and security of a Registered Care Home
- Capability to maintain accurate records
- Adherence to policies and procedures
- Experience working with individuals with mental health needs
- Understanding of the signs, symptoms, and treatments of mental illness; ability to assess declining mental health and take appropriate action
- Commitment to implementing good Equality & Diversity practices
- Previous experience using computer systems to accurately document work and client information
- Knowledge of safeguarding issues and the ability to address them appropriately
Our dedication to Equality, Diversity, and Inclusion
Our service users come from diverse backgrounds, and so do we. We hire exceptional individuals from a wide range of backgrounds because it strengthens our organization. We are committed to fostering and maintaining a diverse and inclusive workforce and value the skills, abilities, talents, and experiences that different individuals and communities bring to our organization.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, as well as throughout your employment with us.
We reserve the right to close this job advertisement early should we receive a high volume of applications or if the position is filled before the closing date.
