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Sales and Service Technical Specialist

2 months ago


Dover, Kent, United Kingdom Megger Full time

We are seeking a dedicated Technical Sales and Service Expert to join our Data and Technology Enablement team at Megger, a leading multinational business in the electrical testing equipment industry.

This critical role is responsible for providing technical assistance and guidance related to SAP Sales and Service modules, ensuring the smooth operation of SAP systems and supporting the company's global business objectives.

Key Responsibilities:

  • Serve as the primary contact for technical assistance with SAP sales and service modules.
  • Collaborate with cross-functional teams to implement solutions that address customer needs and improve system performance.
  • Provide guidance and training to end-users on SAP functionality and best practices.
  • Document support activities, including issue resolution steps, for future reference and knowledge sharing.
  • Support the technical deployment of a Self-Service Portal and a global ticketing system.
  • Identify and propose improvement opportunities across the SAP Sales and Service platform.
  • Implement, test, and monitor SAP releases, system upgrades, and improvements.

Requirements and Qualifications:

  • Hands-on experience with SAP ERP systems, including SAP ECC and SAP S/4HANA.
  • Expertise in SAP sales and service modules, with a strong understanding of system architecture and configuration.
  • Experience in customer support or technical consulting roles.
  • Previous exposure to SAP platforms is advantageous.
  • Experience in onboarding and integrating acquired businesses.
  • Effective communication at all levels, both technical and non-technical.
  • Strong teamwork skills, essential for collaboration with diverse professionals.
  • Excellent problem-solving abilities and creativity.

About Megger:

Megger is a global operator with a presence in over 100 countries, employing in excess of 1,500 employees. We are a one-stop shop for electrical testing equipment, and our aim is to ensure everyone can live confidently and work safely, with the energies that power our world.

We value a range of skillsets and perspectives and are an equal opportunity employer, committed to providing equal opportunities and an inclusive work environment.