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Service Coordinator

2 months ago


Melksham, Wiltshire, United Kingdom Kemp Recruitment Full time
About the Role

Kemp Recruitment is seeking a highly skilled Service Coordinator to join our dedicated service team. As a Service Coordinator, you will play a vital role in ensuring the smooth operation of our service department, working closely with our field-based engineers and internal departments to deliver exceptional customer service.

Key Responsibilities
  • Coordinate a team of field-based engineers, utilizing company technology tools to monitor engineer efficiencies and provide customer satisfaction.
  • Cover during absence/holidays for Service Coordinator colleagues.
  • Take incoming calls from customers and suppliers, providing excellent communication and customer liaison services.
  • Support the Service team in scheduling, booking, and cancellations.
  • Instruct and authorize sub-contractors, such as tyre suppliers and coded welders.
  • Prepare quotations and estimates within escalation amounts.
  • Monitor and update daily and monthly monitors using the Electronic Planning Board, VOR, and first fix.
  • Supply jobs, WIP numbers, WIP stats, information, and close off (invoicing) accurately and efficiently.
  • Check and monitor job sheets and timesheets using the Daily Ops Monitor.
  • Ensure timely and efficient flow of out-work purchase orders and GRNs logged and forwarded to the Purchase Ledger department.
  • Accurate invoicing and timely collation of job sheets to invoices before posting to customers.
Requirements
  • Experience working in a service office environment with mobile engineers.
  • Ability to work to deadlines while maintaining a high level of attention to detail.
  • Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Good knowledge of PC literacy, including Word and Excel.
  • Strong organizational, planning, and motivational skills, with the ability to use own initiative.
  • Proactive approach to problem-solving, with enthusiasm and flexibility.
About Us

Kemp Recruitment is a specialist recruitment agency, dedicated to providing exceptional service to our clients and candidates. We are passionate about delivering results-driven solutions that meet the needs of our clients and candidates.