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Installation Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Installation Administrator to join our team at Howdens Joinery. As an Installation Administrator, you will play a crucial role in supporting the Installations Manager and coordinating the template and installation of solid surfaces throughout the regions.
Key Responsibilities:- Manage and coordinate the schedule/diary of Solid Surface worktop installations, liaising with customers to ensure they are informed of dates/times for each process.
- Check that installs are on track for dates booked by calling builder/client a week in advance of when the job is due to start.
- Confirm with customers their appointment times 24 hours prior to the booking.
- Call client/builder within 48hrs of job completed to obtain feedback and ensure everything went well and was completed to their satisfaction.
- Maintain accurate records of the client/builder contacted, so that progress can be measured, and relationships developed.
- Escalate any issues to the Installation Manager.
- Deal with enquiries courteously and professionally to build long-lasting relationships internally and externally.
- Carry out any general administrative duties to support the customer service & planning team.
- Participate as an effective and willing team member to achieve individual and departmental targets and objectives.
- Ambassador for Howdens Joinery in all communication internally and externally.
- Ability to interpret basic data and information effectively.
- Strong literacy and numeracy skills.
- Computer proficient.
- Adapts to changing demands and priorities.
- Sees challenges as opportunities for alternative solutions.
- Excellent planning and organisational skills.
- Results-driven, with a focus on meeting deadlines.
- Detail-oriented.
- Strong communication skills.
Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.
There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.