Onboarding Solutions Manager
6 days ago
As a key member of the ISL Talent team, the Head of Project Delivery will be responsible for ensuring the successful implementation of our solutions to our customers. This role requires a proactive and customer-focused individual who can identify and fill gaps to ensure seamless customer outcomes.
Key Responsibilities:
- Lead and oversee customer onboarding, ensuring a smooth transition from sales to successful platform adoption.
- Act as the primary point of contact for customers, managing all interactions and addressing queries during the onboarding process.
- Develop comprehensive onboarding plans, aligning activities with customer success and retention goals.
- Oversee integration setups, identify and resolve any feature gaps or issues.
- Monitor and report on onboarding progress, coordinate internal delivery teams and provide regular updates to stakeholders.
- Drive early adopter activation and manage user queries and issues effectively.
- Continuously optimize onboarding processes to enhance efficiency and customer satisfaction.
Requirements:
- Proven experience in project managing the implementation of SaaS technologies with large-scale, complex enterprise customers.
- Strong leadership skills, with the ability to lead the customer relationship and manage the end-to-end onboarding experience.
- Ability to successfully deliver concurrent and varied projects in a fast-paced environment.
- Experience in shaping and delivering tech, process, and business change solutions.
- Business and process change management principles and methodologies.
- Facilitation skills, with the ability to extract current and future state positions.
- Highly effective communication and influencing skills, both written and verbal.
- Strong organizational skills, with a focus on creating and maintaining efficiency and continuous improvement.
What We're Looking For:
- A proactive and customer-focused individual who can thrive in a fast-paced environment.
- Someone who is naturally adaptable, with a positive attitude to change and a continuous improvement mindset.
- A team player who is comfortable with ambiguity and can work effectively in a collaborative environment.
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