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Customer Service Representative

2 months ago


Sutton in Ashfield, Nottinghamshire, United Kingdom Available Car Limited Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact centre team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities
  1. Respond to customer inquiries and resolve issues in a timely and professional manner.
  2. Provide product and service information to customers, answering questions and addressing concerns.
  3. Work with customers to resolve complaints and issues, ensuring a positive and memorable experience.
  4. Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  5. Meet and exceed customer service targets and key performance indicators (KPIs).
Requirements
  1. 1 year of customer service experience in a high-volume, multi-channel contact centre environment.
  2. Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  3. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  4. Strong problem-solving skills, with the ability to think critically and resolve complex customer issues.
  5. Full UK driving licence is required.
What We Offer

We offer a competitive salary, comprehensive training and development opportunities, and a supportive team environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.