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Product Administrator

2 months ago

South Cerney, Gloucestershire, United Kingdom Infinigate UK & Ireland Full time £28,000
About the Role

We are seeking a highly motivated and proactive administrator to join our Product Management team at Infinigate UK & Ireland. This varied role will serve as a key support function for our partners and account managers, providing administrative assistance with the management of Juniper Networks channel processes.

Key Responsibilities
  • Manage end-to-end deal registration and price support requests, ensuring timely and accurate processing.
  • Report and progress on outstanding deal registration and price support requests, maintaining open communication with stakeholders.
  • Update Infinigate CRM opportunities and quotations with DRF reference numbers, ensuring data accuracy and integrity.
  • Collaborate with Juniper Product Management & Engineering to qualify and submit working Juniper solutions, driving business growth and success.
  • Assist in the management of CRM and other internal sales tools, ensuring they are up-to-date and accurate.
  • Work closely with purchasing and logistics departments to deliver exceptional customer and vendor experiences.
  • Support Product Management with sales commercial acceleration days, driving business growth and revenue.
  • Build relationships with key partners to understand their processes and requirements.
  • Assist Infinigate AM's & Partners with Juniper customer queries and help resolve any issues, providing exceptional customer service.
  • Assist Infinigate AM's and Partners with Juniper support & JTAC cases, ensuring timely and effective resolution.
  • Work with Juniper Channel Support to resolve partner VAR ID & portal access issues, ensuring seamless channel operations.
  • Assist Infinigate purchasing with DRF/pricing issues, ensuring accurate and timely resolution.
  • Manage pre-order submissions with purchasing, ensuring efficient and effective processing.
  • Work with Infinigate operations teams on part code setups, ensuring accurate and timely configuration.
Requirements
  • Ability to work independently and as part of a team, with strong communication and organizational skills.
  • Ability to work under pressure, maintaining a high level of accuracy and attention to detail.
  • Ability to remain highly organized, prioritizing tasks and managing multiple projects simultaneously.
  • Motivated and enthusiastic individual, with a strong desire to learn and grow within the company.
  • Able to demonstrate consistent accurate work, with a strong attention to detail and quality.
  • Maintain a professional and polite disposition at all times, providing exceptional customer service.
Benefits
  • Competitive salary of up to £28,000 per annum.
  • 25 days annual leave rising to 28 days with length of service, plus bank holidays.
  • Day off on your birthday.
  • Life assurance of 4 x basic salary and group income protection from start date.
  • 5% employer matched pension contributions after 3 months service.
  • Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
  • Hybrid working arrangements and standard office working hours of 9am – 5.30pm.
  • Employee assistance programme for practical and emotional support.
  • Free parking and complimentary refreshments onsite.