Electronics Support Specialist

2 weeks ago


Liss, Hampshire, United Kingdom MacStaff Full time
Electronics Engineer (Customer Support) Job Description

About the Role

We are seeking an experienced Electronics Engineer to join our team as a Customer Support Engineer. As a key member of our technical support team, you will be responsible for providing expert technical support to our customers, ensuring their equipment is operational and correctly configured.

Key Responsibilities

  • Provide technical support to customers on site and remotely, ensuring their equipment is operational and correctly configured.
  • Ensure customers have a single point of contact for after-sales support, and that all equipment is properly maintained and configured.
  • Raise faults and issues, and track them to conclusion, ensuring all equipment is properly repaired or replaced.
  • Assist in pre- and post-visit equipment maintenance and software configurations, and record the allocation of units.
  • Support the production team in quality checking and testing products before dispatch.
  • Perform ad-hoc production duties, including building and assembling mechanical and electronic equipment.

Requirements

  • Good communication skills, with the ability to communicate technical information clearly and concisely.
  • Knowledge and/or experience with electronics and electronic technologies, including hardware and software.
  • Understanding of Ethernet networks and fibre optic converters.
  • Some experience with design of electronics components and design engineering.
  • Ability to read and write detailed technical reports.
  • IT literate in Windows, Word, Excel, and Outlook.
  • Comfortable travelling to customer sites in the UK and abroad, with a valid driving license and passport.

What We Offer

  • A competitive salary, £35K-£45K PA + package.
  • A Monday-Friday schedule, with some evenings and weekends (paid at a premium).
  • £300 a weekend for a full weekend at events, plus salary and a day off in lieu.

How to Apply

To apply for this exciting opportunity, please push the button on this job posting or send your CV in confidence to anthony@macstaff.co.uk.



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