Administrative Support Specialist

3 weeks ago


Castleford, Wakefield, United Kingdom M Group Services Full time
About The Role

We are seeking a highly organized and detail-oriented Administrator to join our expanding Maintenance and Support Services team based in Castleford. This is a fixed-term contract role, and the successful candidate will be required to provide administrative support of all workshop activities.

About the Role

As a valued member of the team, you will be responsible for processing and inputting completed job sheets, updating our core systems, raising purchase orders, and providing support to the wider team during periods of absence.

About M Group Services

M Group Services is a trusted employer to over 10,500 people in the UK and Ireland. We operate across 21 businesses in 240 locations, providing specialist infrastructure services in the water, energy, transport, and telecommunications sectors.

We believe in creating an inclusive environment where our people feel valued and empowered to grow and develop within the business. We work flexibly, and we're happy to discuss flexible working arrangements with the right candidate.

Key Responsibilities

  • Deliver excellent customer service by delivering what is promised and helping internal customers with their enquiries and problems.
  • Gather information from various sources to assist in resolving complaints.
  • Follow through tasks to ensure they are completed on time and correctly, even in high-pressure situations.
  • This is a multi-faceted role with several work streams running concurrently.

What You'll Bring

  • You have solid organizational skills and are comfortable multitasking.
  • Good IT and system experience, including Microsoft Office and ideally scheduling systems.
  • You are comfortable dealing with complex customer requirements and dispute resolution.
  • Effective written and verbal communication skills.
  • Competent in updated systems.

What's in it for You?

  • 25 days' annual leave plus statutory holidays.
  • Discretionary annual bonus.
  • Contributory Pension scheme.
  • Life Assurance.
  • Access to our Employee Assistance Programme.
  • Cycle to work scheme.
  • Access to a wide range of discounts and special offers through our online rewards platform.


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