Desktop Support Technician
6 days ago
**Job Summary**
Crone Corkill is seeking a skilled Junior IT Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support to our end-users, ensuring the smooth operation of our IT systems, and collaborating with our senior team members and vendors.
**Key Responsibilities**
- Provide technical support to end-users via phone, email, and in-person
- Create and administer user accounts on Office 365/Azure and Active Directory
- Log and manage support tickets, escalating issues as necessary
- Install and maintain IT hardware and troubleshoot issues related to laptops, desktops, mobile devices, and other equipment
- Provide updates on hardware and software issues
- Perform IT inductions for new starters
- Set up and maintain audio-visual and conference equipment
**Requirements**
- Experience working in a similar-sized company with a similar IT team
- Ability to work independently on desktop support
- Experience with Windows 10/11, Office 365/Azure, and SharePoint
- Knowledge of networking and/or information and cyber security (desirable)
**What We Offer**
As a Junior IT Support Analyst at Crone Corkill, you will be part of an experienced team with expertise across infrastructure, architecture, and development. You will have the opportunity to work on various projects and implementations, and contribute to the growth and success of our company.
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