Telecoms Engineer
1 week ago
Job Title :
Senior IT/Telecoms Support Engineer
Location :
Hybrid
Peaple Talent is seeking a highly skilled Senior IT/Telecoms Support Engineer to join our dynamic and customer-focused support operations team.
In this role, you will support various partner platform technologies that transform how our customers engage with their end-users and employees to deliver a great experience.
You will serve as a technical expert in the core partner platforms, providing coaching and advice to Support Apprentices and Engineers.
Key Responsibilities :
- Troubleshoot and resolve incidents on various hosted service platforms to support our customers.
- Attend Customer and Partner review meetings and deputise for the Head of Support when required.
- Configure and maintain internal IT systems, staff laptops, and peripheral equipment.
Requirements :
- Formal certification and a minimum of two years of experience with Zendesk or NICE Cxone platforms OR equivalent experience in an IT 1st or 2nd line Support role, ideally in an ITIL operations environment.
- Experience supporting Azure, AWS, or Office 365 instances.
- Strong understanding of the telecommunications industry and technical deployments.
Work Arrangements :
Bristol office with 3 days onsite and 2 days working from home (08:30-17:30).
On-call Rota :
Training on a wide range of Partner technologies is provided.
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