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Key Account Liaison Specialist
2 months ago
We are seeking a highly skilled Key Account Liaison Specialist to join our team at Woodland Group. As a Key Account Liaison Specialist, you will be the primary point of contact for our customers, responsible for resolving any issues or concerns related to the receipt, storage, and shipping of goods.
Key Responsibilities- Develop and Maintain Customer Relationships: Foster strong working relationships with customers to identify new business opportunities and improve existing ones.
- Communicate Effectively: Utilize the most suitable communication method to engage with customers, ensuring their needs are met and all necessary information is obtained.
- Coordinate Document Receipt: Collaborate with customers and colleagues to ensure timely receipt of documents.
- Monitor Order Progress: Track customer orders and provide regular updates to ensure seamless communication.
- Support Sales Team: Assist the sales team in handling rate quotations, processing, and follow-up within established timeframes.
- Proactive Customer Engagement: Regularly contact customers to address any issues, provide advice on ETA's, expected deliveries, and other requirements.
- Continuous Improvement: Work with colleagues to enhance processes and business performance, supporting changes necessary for the department's and business's growth.
- Excellent Communication Skills: Possess strong verbal and written communication skills, with a focus on exceptional customer service.
- Organizational and Time Management: Demonstrate the ability to prioritize tasks, work efficiently, and meet deadlines in a fast-paced environment.
- Attention to Detail: Show a thorough and methodical approach to work, with a keen eye for detail.
- Teamwork and Adaptability: Exhibit the ability to work collaboratively with colleagues and stakeholders, while being flexible and open to changing priorities.
- Initiative and Proactivity: Display a proactive approach to improving processes and a willingness to implement changes.
- Self-Motivation and Drive: Possess a strong drive for success, with a desire to build a great place to work.
At Woodland Group, we offer a range of benefits, including:
- Generous Holiday Allowance: A competitive holiday allowance that increases with service.
- Recognition Awards and Incentives: Opportunities to recognize and reward outstanding performance.
- Length of Service Incentives: Rewards for long-term service and dedication.
- Enhanced Occupational Maternity Pay: Support for new parents.
- Profit Share Scheme: A share of the company's profits.
- Salary Sacrifice Pension Scheme: A pension scheme that allows for tax-efficient savings.
- Life Assurance: Financial protection for employees and their families.
- Health Cash Plan: A health cash plan to support employees' well-being.
- Mental Health and Stress Hotline: Access to a mental health and stress hotline.
- Retail Discounts and Awards: Discounts and rewards for employees.
- Discounted Health Club Membership: A discounted health club membership.
- Real Career Opportunities: Opportunities for career growth and development.
- Team Bonding Opportunities and Events: Regular team-building activities and events.
We are committed to creating a safe and inclusive work environment, where everyone has the opportunity to grow and succeed. We believe in the value of diversity and inclusion, and we strive to create a workplace that reflects the diversity of our customers and the communities we serve.
