Retirement Living Coordinator

1 month ago

North Shields, North Tyneside, United Kingdom Riverside Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as a Retirement Living Co-ordinator. As a key member of our team, you will be responsible for coordinating and delivering a professional service to retirement living customers across a designated group of schemes.

Key Responsibilities
  • Facilitate the coordination and delivery of a professional service to retirement living customers.
  • Provide an effective provision and delivery of services, facilities, and housing management across a group of schemes.
  • Monitor and liaise the delivery of service contracts across a designated patch of schemes.
  • Provide practical support and information to customers when entering the service and throughout their involvement with the service.
  • Deliver high standards of housing management and ensure that the service is meeting best practice by conducting regular site inspections across all schemes.
  • Monitor and reduce issues of anti-social behaviour within services.
  • Clearly communicate customer responsibilities and tenancy compliance.
  • Work with colleagues to maintain good links with the local neighbourhoods.
  • Effectively use appropriate IT systems, including housing management systems, and maintain professional and timely records.
  • Assess potential customers' housing needs, in consultation with relevant agencies and the customer, in terms of their suitability to access the service.
  • Ensure that the company's Health and Safety policy is fully implemented at all designated schemes, ensuring customers are aware of the provision of security systems at schemes at all times.
  • Provide information to assist new customers on services within schemes and local communities.
  • Promote customer involvement at the schemes, working collaboratively with the Health & Wellbeing team.
  • Encourage customers to participate in events, activities, and the running of the schemes and promote integration of schemes into the local community.
  • Coordinate the lettings process to minimise void levels.
  • Travel across the designated patch to deliver an effective service.
  • Observe the company's code of conduct and maintain the highest standards of professional integrity.
  • Provide a high-quality customer-orientated service, championing the Riverside Service Style practices.
  • Ensure compliance with Riverside's Equality and Diversity policy, in respect of employment and service delivery.
  • Ensure that all data is compliant with legislation and policies relating to data quality.
  • Any other relevant duties as required by the designated manager.
  • Ensure compliance with Riverside's safeguarding policies and procedures in every aspect of service delivery.
Key Performance Indicators
  • Ensure high service levels and overall customer satisfaction.
  • Ensure that rent arrears, voids, re-let days, and other agreed KPIs remain within target.
  • Ensure compliance with all mandatory Health and Safety standards.
  • Ensure all complaints are dealt with in line with Riverside's procedures to achieve the best customer outcomes.

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