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IT Service Delivery Manager

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Valpak Limited Full time
About the Role

We are seeking an experienced IT Service Delivery Manager to join our team at Valpak Limited. As a key member of our IT function, you will be responsible for delivering high-quality IT services to our business division, ensuring the smooth operation of our critical business systems, and maintaining our Information Security Management Framework (ISO 27001) certification.

Key Responsibilities
  • IT Service Delivery: Own and lead the delivery of IT services across the Valpak business division, including end-user support, IT infrastructure, IT security, telephony, business continuity, and supporting wider business initiatives.
  • Critical Business Systems: Own and manage critical business systems, including Office 365, Exchange, SQL, Telecoms, Active Directory, Azure Active Directory, and Duo MFA, supported by a wider business systems team.
  • Private Cloud Management: Work with and manage Valpak's private cloud outsourced IT provider to ensure service delivery to time, budget, and SLA.
  • IT Compliance: Own and manage IT compliance with the organisation's Information Security Management Framework (ISO 27001) certification, ensuring day-to-day processes meet implemented standards, managing licensing, inventories, and other asset procedures.
  • Team Management: Responsible for the ongoing support, growth, and development of the IT Support Analyst.
  • IT Housekeeping: Complete regular IT housekeeping activities, supporting administration and other ad-hoc activity best practice, ISO 27001 admin, and aligned to group standards.
  • Risk Management: Work with the Internal Audit Manager to proactively identify and escalate operational risks and schedule, operate, and manage the BCS process to agreed RTO and RPO, including annual testing cycles.
  • Business as Usual IT Maintenance: Manage Valpak-specific business as usual IT maintenance.
  • Software Development Support: Work with the Senior Software Development Manager to support the delivery of the software development and business systems roadmap.
  • Cloud Adoption: Work with the groups DevOps and Cloud Engineer as part of its continuous drive for cloud adoption.
About Valpak Limited

Valpak Limited is a leading provider of environmental compliance, striving to work together towards a profitable, sustainable, waste-free world. We offer a range of benefits to support our employees, including hybrid working, flexible hours, and a supportive working environment.

What We Offer
  • Hybrid Working: Enjoy a flexible working arrangement that suits your needs.
  • Company Annual Bonus: Receive up to 10% annual bonus.
  • Enhanced Pension Scheme: Enjoy an enhanced pension scheme with Aviva, doubled up to 8%.
  • Access to Voluntary Benefits: Access to private medical insurance, cycle to work scheme, and subsidised gym membership.
  • Enhanced Maternity Pay: Enjoy enhanced maternity pay.
  • Annual Leave: Enjoy 25 days annual leave and option to buy/sell additional days.
  • Annual Volunteering Day: Take an extra day off for volunteering.
  • Access to Savings Platform: Access to a savings platform with discounts and money-off promotions from 800+ retailers.
  • Wellbeing Initiatives: Enjoy wellbeing initiatives to support your health and wellbeing.