Hotel Front Desk Associate

4 weeks ago


Glasgow, Glasgow City, United Kingdom Dakota Glasgow Full time
About Dakota Glasgow

Dakota Glasgow is a luxury hotel located in the heart of the city, offering a unique blend of style and hospitality. As a Receptionist, you will be part of a team that is passionate about delivering exceptional guest experiences.

Job Summary

We are seeking a highly motivated and organized individual to join our team as a Receptionist. The successful candidate will be responsible for providing exceptional customer service, handling guest inquiries, and maintaining the overall efficiency of the front desk operation.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage the front desk operation, including checking in and out guests, handling room assignments, and maintaining accurate records.
  • Process guest payments, handle cash and credit transactions, and maintain a high level of accuracy in all financial transactions.
  • Work closely with the hotel's management team to ensure seamless communication and coordination of guest services.
  • Participate in ongoing training and development to enhance skills and knowledge in areas such as customer service, communication, and problem-solving.
Requirements
  • Minimum of two years' experience in a hospitality setting, preferably in a hotel environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Proficiency in computer systems, including property management systems and other relevant software.
  • Ability to work flexible shifts, including evenings, weekends, and holidays.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading hospitality brand.


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