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Healthcare Receptionist and Patient Liaison

2 months ago

Gloucester, Gloucestershire, United Kingdom Longlevens Surgery Full time

Position Overview

We are seeking a dedicated and professional part-time Healthcare Receptionist and Patient Liaison to become a vital member of our esteemed team at Longlevens Surgery. This role offers an excellent opportunity for individuals who are passionate about providing exceptional patient care and thrive in a dynamic healthcare setting.

Key Responsibilities

The primary duties of this position include:

  • Welcoming patients upon arrival and assisting with inquiries and check-in procedures.
  • Managing incoming calls to address patient queries and facilitate appointment scheduling.
  • Handling email correspondence and online inquiries efficiently.
  • Processing medication requests with accuracy.
  • Performing various administrative tasks on a daily basis.

About Longlevens Surgery

Longlevens Surgery is a training practice located on the outskirts of Gloucester, committed to delivering the highest quality of service to our patients. As part of our team, you will play a crucial role in achieving this goal.

Our GP Patient survey reflects our dedication to excellence in a challenging healthcare environment.

Employee Benefits

  • Engaging staff social events
  • NHS pension scheme
  • Cycle to work initiative
  • Health and wellbeing programs
  • Paid sick leave
  • Provided uniform

Job Requirements

We expect you to contribute to the efficient operation of the practice by supporting patients, GPs, and other staff members, ensuring we meet patient expectations and uphold our high service standards.

Ideal Candidate Profile

The successful candidate will possess:

  • Outstanding customer service abilities and a professional telephone demeanor.
  • Strong organizational skills with the capacity to manage multiple tasks effectively.
  • Proficient IT skills.
  • A genuine commitment to patient welfare, complemented by a friendly and approachable nature.
  • A proactive attitude and the ability to learn quickly.
  • Excellent communication skills.

Experience Requirements

Essential

  • Experience working in a GP Surgery is preferred, along with confidence in handling telephone communications.