Customer Service Representative

3 days ago

Newbury, United Kingdom Diligenta Full time
About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to millions of customers on behalf of well-known brands.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing a seamless customer experience, handling inbound calls, and ensuring that customers receive the best possible service.

Key Responsibilities
  • Provide exceptional customer service to customers via phone, ensuring a seamless experience during critical moments.
  • Handle inbound calls, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Participate in comprehensive training programs to develop skills and knowledge.
  • Adhere to company policies and procedures, ensuring compliance with regulatory requirements.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A supportive and collaborative work environment.
  • Comprehensive training programs to develop skills and knowledge.
  • A chance to work with a leading provider of outsourced administration services.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple calls and tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office (Word, Excel, etc.).
  • Ability to adapt to changing priorities and work collaboratively with colleagues.
About the Role

This is an exciting opportunity to join a dynamic team and contribute to the delivery of exceptional customer service. If you are a motivated and customer-focused individual, we encourage you to apply.

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