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Network IT Support Specialist

2 months ago

Swansea, City and County of Swansea, United Kingdom Saunders Scott Full time
Job Description

**Job Summary**

We are seeking a highly skilled Network IT Support Specialist to join our team at Saunders Scott. As a key member of our IT department, you will be responsible for providing technical support and expertise to our clients across various business sectors.

Key Responsibilities:

  • Provide first-line technical support and incident resolution using industry-standard tools and methodologies.
  • Collaborate with clients to understand their technical requirements and provide tailored solutions.
  • Work closely with our technical teams to resolve complex technical issues and implement new technologies.
  • Develop and maintain knowledge of emerging technologies, including Microsoft 365, Meraki WiFi, and Azure Active Directory.
  • Contribute to the development of technical documentation and knowledge base articles.
  • Participate in on-call rotations and provide 24/7 support as required.

Requirements:

  • Proven experience in a similar role, providing technical support and expertise to clients.
  • Strong understanding of networking fundamentals, including WLAN, WAN, and LAN configuration and troubleshooting.
  • Knowledge of Windows Desktop Support and relevant technologies, including Directory services, DHCP, and DNS.
  • Exceptional interpersonal and customer service skills, with a proactive and can-do attitude.
  • Previous experience with service management toolsets, such as remote monitoring and management, incident resolution, and knowledge management.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals.