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Senior NNDR and Database Officer

2 months ago

London, Greater London, United Kingdom Pertemps Bond Full time

### Role Overview

We are seeking an experienced Senior NNDR and Database Officer to join our team. As a key member of our finance operations, you will play a pivotal role in maintaining the NNDR database and ensuring accurate assessment of business rates liabilities.

### Key Responsibilities

* Maintain and manage the NNDR database, ensuring accurate assessments, splits, mergers, and reconstitutions.
* Collaborate with the Valuation Office Agency (VOA) and property inspectors to update and maintain the NNDR rating list.
* Assist with billing, collection, and recovery action for business rates, ensuring compliance with all NNDR legislation.
* Provide exceptional customer service to NNDR customers across multiple channels.
* Monitor and assess performance against criteria and contribute to service improvement initiatives.
* Prepare accounts for write-offs and handle refund requests, ensuring accurate statement of accounts.
* Represent the Council in dealing with residents and external agencies, preparing reports, contracts, and SLAs.
* Support court proceedings and provide evidence as needed.

### Requirements

* Strong NNDR knowledge and experience with the Academy database or similar systems.
* Excellent communication and problem-solving skills, with the ability to handle multiple priorities effectively.
* A customer-centric approach and commitment to providing top-tier customer service.

### What We Offer

In addition to a competitive salary, we offer a dynamic work environment that fosters personal and professional growth. You will have the opportunity to be part of a team dedicated to delivering high-quality services and influencing key processes within the Council.