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Customer Service Representative

2 months ago

Rushden Northamptonshire, United Kingdom John Lewis & Partners Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Supermarket Assistant at John Lewis & Partners. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities

  • Provide outstanding customer service, responding to customer queries and resolving issues in a professional and courteous manner
  • Work collaboratively with colleagues to maintain a high level of customer satisfaction and achieve sales targets
  • Process transactions accurately and efficiently, handling cash, credit card payments, and other payment methods
  • Maintain a clean and organized store environment, adhering to health and safety standards and company policies
  • Participate in visual merchandising and stock management activities to ensure a visually appealing store display

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • Previous experience in a retail or customer-facing role, with a strong understanding of customer service principles
  • Ability to work flexibly, including evenings and weekends, to meet business needs
  • Basic math skills and accuracy when handling cash and credit card transactions
  • Ability to lift and move stock, and work in a fast-paced environment

What We Offer

  • A competitive salary and benefits package, including staff discounts and access to exclusive employee benefits
  • Ongoing training and development opportunities to enhance your skills and career prospects
  • A dynamic and supportive work environment, with opportunities to work with a talented team of professionals
  • A chance to be part of a unique and innovative business, with a strong commitment to customer satisfaction and employee well-being