Customer Service Coordinator

3 weeks ago


Rushden, United Kingdom Impact Recruitment Full time

**Customer Service Coordinator (International)**
**Rushden**
**Permanent**
**Full-time (37.5 hours per week, Monday to Friday)**
**Up to £27,000 DOE**

Impact Recruitment are looking for a **Customer Service Coordinator** to join our Rushden-based client on a permanent basis. You must have experience working within FMCG and logistics, and a track record of providing excellent customer service. This is a key role within the business, responsible for managing deliveries for various accounts and ensuring the accuracy of export documentation. This role is office-based from Monday to Friday.

**Key duties and responsibilities of the Customer Service Coordinator**:

- Manage key customer accounts from order entry to delivery, by dealing with queries and any issues accordingly.
- Process customer orders and update customers with delivery times, delays, stock availability, and any necessary compliance.
- Collate export documentation, paperwork, and liaise with internal teams and 3PL.
- Ensure full compliance with company procedures and support the export/customs team to resolve any issues regarding customer deliveries.
- Raise purchase orders using SAP.
- Provide any other general administrative support as required to ensure efficient and timely deliveries.

**Key experience and skills required for the Customer Service Coordinator**:

- A professional telephone manner and an ability to build good working relationships.
- Previous customer service experience within FMCG.
- Previous experience in export, shipping, or logistics.
- Fantastic organisation and attention to detail/accuracy, with strong time management skills.
- Good working knowledge of SAP.
- Excellent communication with the ability to work under pressure according to internal and external deadlines.
- Adaptable, confident, and reliable.

**All responses will be managed in line with GDPR.**

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Rushden, Northamptonshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 3 years (preferred)

Work Location: In person

Reference ID: NDJ836


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