Customer Service Advisor

2 weeks ago

Rushden, United Kingdom Longhurst Group Full time

**Do you want to join a successful Customer Service Team?**

This is your opportunity to join a successful customer service team based in Rushden. We are now interested in meeting with individuals who really put the customer at the heart of everything they do with a desire to be part of a growing department.

We are currently recruiting for a Customer Service Advisor role offered on a fixed term basis until 27th September 2024, based in our Rushden office 5 days per week. The role is basis 36.25 hours per week and situated close to both the A45 and A16, making us easily commutable from many surrounding locations. Our Rushden office provides a comfortable working environment with excellent amenities - Rushden Lakes shopping centre being close by and free parking on site.

The goal for the Customer Services team is delivering excellent support to those that contact us each day. We are made up of diverse individuals who all bring different skill sets coming together to deliver a heartfelt service to those we work with.

**What will you be doing?**

Here at Longhurst Group we want to deliver excellent Housing Services that foster positive communities, enabling us to offer great homes, provide great services and improve lives.

As a Customer Service Advisor, you will be integral in showcasing how Longhurst Group really lives its values. As a touch point for our customer you will directly help to improve lives through:

- Acting as the first point of contact for our customers and stakeholders, pro-actively dealing with their queries at source.
- Taking phone queries from customers and other stakeholders.
- Using an inquisitive approach to understand the customer query.
- Providing a heartfelt service to each customer you support.
- Collaborate and develop positive working relationships with both internal and external teams to provide solutions to our customers.

**What you receive from us**

When you join you will enjoy:

- Pension Scheme
- Life Cover (as part of pension scheme membership)
- Health Care Cash Plan
- Free Eye Tests
- Investment in your personal development through our extensive learning and development opportunities.
- Family friendly, carers leave plus other paid leave
- Employee Assistance programme
- Wellbeing Support
- Free flu vaccinations
- Long Service Awards
- Carers Networking Group a platform to support Unpaid Carers

**How to apply**

Please click “apply” today to upload your CV detailing your employment history.

**Vetting Requirements**

Naturally working with our customers we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to as a minimum over the past 5 years in terms of employment history. We recognise, welcome and support that everyone’s employment history is unique and can be different. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.

**Equal Opportunities**

As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We are one of the leading housing groups in the Midlands and East of England, providing more than 23,000 homes and a wide range of care and support services.

PLACEHOLDER

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