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Optical Practice Administrator

2 months ago

Cheltenham, Gloucestershire, United Kingdom Keith Holland Opticians Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front of House Administrator to join our team at Keith Holland Opticians. As the first point of contact for our patients, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Provide exceptional customer service and ensure a positive experience for our patients
  • Manage the front of house operations, including scheduling, stock management, and ordering supplies
  • Process payments, handle billing, and manage direct debits
  • Answer phone calls, transfer calls as necessary, and greet and welcome visitors
  • Perform administrative tasks, including data entry, filing, and maintaining accurate records
  • Work collaboratively with the management team to achieve business objectives

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong organizational and time management skills
  • Proficiency in Microsoft Office and ability to learn new software
  • Previous experience in a customer-facing role, preferably in a retail or hospitality environment

What We Offer:

  • A competitive salary and bonus scheme
  • A fun and flexible work environment with a small and friendly team
  • Opportunities for career development and growth within the company
  • A comprehensive benefits package, including company pension and cycle to work scheme

Working Hours:

  • Monday to Friday, with alternate half-day Saturdays and a set day off in the week
  • Saturdays 9am - 1pm (working 2 out of 4)
  • Thursdays (working 2 out of 4 late night opening till 8pm)