Complaints Resolution Specialist
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving complaints in a timely and professional manner, and ensuring that our customers receive the highest level of satisfaction.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve complaints in a timely and professional manner.
- Complaint Resolution: Investigate and resolve customer complaints in accordance with our company policies and procedures.
- Communication: Communicate effectively with customers, colleagues, and management to ensure that customer needs are met and exceeded.
- Problem-Solving: Use critical thinking and problem-solving skills to resolve customer complaints and issues.
- Adaptability: Demonstrate adaptability and flexibility in a fast-paced customer service environment.
- Customer Service Experience: 1+ years of experience in a customer-facing role, preferably in a contact center or customer service environment.
- Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve customer complaints and issues.
- Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Team Environment: A collaborative and supportive team environment.
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Complaint Resolution Specialist
1 month ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the RoleWe are seeking a skilled Complaint Resolution Specialist to join our team at Starling Bank. As a Complaint Resolution Specialist, you will play a critical role in ensuring that our customers receive a fair and satisfactory outcome to their complaints.Key Responsibilities:Investigate and resolve customer complaints in a timely and professional...
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Complaint Resolution Specialist
1 month ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the RoleWe are seeking a skilled Complaint Resolution Specialist to join our team at Starling Bank. As a Complaint Resolution Specialist, you will play a critical role in ensuring that our customers receive a fair and satisfactory outcome to their complaints.Key Responsibilities:Investigate and resolve customer complaints in a timely and professional...
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Complaint Resolution Specialist
1 month ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a skilled Complaint Resolution Specialist to join our team at Starling Bank. As a key member of our Complaints Team, you'll play a vital role in ensuring our customers receive a fair and satisfactory outcome to their complaints.Key ResponsibilitiesInvestigate and resolve customer complaints in a timely and professional...
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Complaint Resolution Specialist
1 month ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the RoleWe're seeking a skilled Complaint Resolution Specialist to join our team at Starling Bank. As a key member of our Complaints Team, you'll play a vital role in ensuring our customers receive a fair and satisfactory outcome to their complaints.Key ResponsibilitiesInvestigate and resolve customer complaints in a timely and professional...
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Complaint Resolution Specialist
7 hours ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeJob OverviewWe're seeking a skilled Complaint Resolution Specialist to join our Complaints Team at Starling Bank. As a key member of our team, you'll play a crucial role in delivering exceptional customer experiences by investigating and resolving complaints efficiently.Main ResponsibilitiesInvestigate and resolve customer complaints in a timely and fair...
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Cardiff, Cardiff, United Kingdom Future Publishing Full timeJob SummaryWe are seeking a highly skilled Customer Service and Complaints Resolution Specialist to join our team at Future Publishing. As a key member of our customer service team, you will be responsible for ensuring that customer queries and complaints are resolved efficiently and effectively.Key Responsibilities:Manage and resolve customer complaints and...
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Cardiff, Cardiff, United Kingdom Future Publishing Full timeKey Responsibilities:As a Customer Service and Complaints Resolution Specialist at Future Publishing, you will be responsible for ensuring that incoming customer queries and complaints are answered within the service level agreement and following company policies, promoting customer satisfaction.Key Skills:Excellent communication and problem-solving...
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Cardiff, Cardiff, United Kingdom Future Publishing Full timeJob SummaryWe are seeking a highly skilled Customer Service and Complaints Resolution Specialist to join our team at Future Publishing. As a key member of our customer service team, you will be responsible for ensuring that all customer inquiries and complaints are handled in a timely and professional manner.Key ResponsibilitiesManage and resolve customer...
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Complaint Resolution Specialist
1 month ago
Cardiff, Cardiff, United Kingdom Candidate Source Limited Full timeComplaint Handler RoleWe are seeking a skilled Complaint Handler to join our team at Candidate Source Limited in Newport.As a Complaint Handler, you will be responsible for communicating with customers and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter.The role involves working...
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Complaint Resolution Specialist
1 month ago
Cardiff, Cardiff, United Kingdom Candidate Source Limited Full timeComplaint Handler RoleWe are seeking a skilled Complaint Handler to join our team at Candidate Source Limited in Newport.As a Complaint Handler, you will be responsible for communicating with customers and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter.The role involves working...
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Resolutions Manager
2 weeks ago
Cardiff, Cardiff, United Kingdom THE RAMBLERS Full timeResolutions ManagerAt The Ramblers, we're committed to delivering exceptional customer service and ensuring that our members and supporters have a positive experience with our organization. As a Resolutions Manager, you'll play a critical role in overseeing and managing the resolution of complex issues, disputes, and complaints from our community.Key...
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Resolutions Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom THE RAMBLERS Full timeJoin Our Team as a Resolutions ManagerThe Ramblers is a leading charity that promotes walking and the outdoors. We are seeking a highly skilled Resolutions Manager to join our team.About the RoleThe Resolutions Manager will be responsible for overseeing and managing the resolution of complex issues, disputes, and complaints from members, customers, or...
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Resolutions Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom THE RAMBLERS Full timeJoin Our Team as a Resolutions ManagerThe Ramblers is a leading charity that promotes walking and the outdoors. We are seeking a highly skilled Resolutions Manager to join our team.About the RoleThe Resolutions Manager will be responsible for overseeing and managing the resolution of complex issues, disputes, and complaints from members, customers, or...
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Complaints Management Director
2 weeks ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the Role:We're seeking a seasoned professional to lead our Complaints Management team at Starling Bank. As a Director of Customer Resolution, you'll be responsible for establishing and embedding the right operating model, framework, tools, and capabilities for effective end-to-end regulated complaints management. This strategic role will work closely...
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Customer Resolution Director
1 week ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the Role:At Starling Bank, we're committed to delivering exceptional customer experiences. As our Director of Customer Resolution, you'll play a critical role in ensuring we meet the highest standards of customer satisfaction. This is a strategic position that requires a deep understanding of complaints handling processes in a regulated environment.Key...
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Customer Resolution Director
2 weeks ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Customer Resolution to join our Complaints Management team at Starling Bank. As a key member of our team, you will be responsible for strategically leading the complaints department and ensuring that we deliver good outcomes for our customers.Key ResponsibilitiesDevelop and maintain...
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Customer Resolution Director
2 weeks ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Customer Resolution to join our Complaints Management team at Starling Bank. As a key member of our team, you will be responsible for strategically leading the complaints department and ensuring that we deliver good outcomes for our customers.Key ResponsibilitiesDevelop and maintain...
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Claims Resolution Specialist
3 weeks ago
Cardiff, Cardiff, United Kingdom Adjusting Appointments Limited Full timeClaims Handler OpportunityWe are seeking an experienced Claims Handler to join our team at Adjusting Appointments Limited. As a Claims Handler, you will play a crucial role in managing new and existing property claims, providing excellent customer service, and working within strict deadlines.Key Responsibilities:Manage a caseload of new and existing property...
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Claims Resolution Specialist
3 weeks ago
Cardiff, Cardiff, United Kingdom Adjusting Appointments Limited Full timeClaims Handler OpportunityWe are seeking an experienced Claims Handler to join our team at Adjusting Appointments Limited. As a Claims Handler, you will play a crucial role in managing new and existing property claims, providing excellent customer service, and working within strict deadlines.Key Responsibilities:Manage a caseload of new and existing property...
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Customer Resolution Director
5 days ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the Role:We are seeking a highly skilled Customer Resolution Director to join our Complaints Management team at Starling Bank. As a key member of our team, you will be responsible for strategically leading the complaints department and ensuring that we deliver good outcomes for our customers.The successful candidate will be accountable for establishing...