Complaints Resolution Specialist

2 months ago


Cardiff, Cardiff, United Kingdom Future Publishing Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving complaints in a timely and professional manner, and ensuring that our customers receive the highest level of satisfaction.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve complaints in a timely and professional manner.
  • Complaint Resolution: Investigate and resolve customer complaints in accordance with our company policies and procedures.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure that customer needs are met and exceeded.
  • Problem-Solving: Use critical thinking and problem-solving skills to resolve customer complaints and issues.
  • Adaptability: Demonstrate adaptability and flexibility in a fast-paced customer service environment.
Requirements
  • Customer Service Experience: 1+ years of experience in a customer-facing role, preferably in a contact center or customer service environment.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve customer complaints and issues.
  • Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and supportive team environment.


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