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Customer Service Representative

2 months ago

Shetland, United Kingdom Sodexo Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Sodexo. As a key member of our team, you will be responsible for providing a warm welcome and making a lasting impression on our visitors and customers.

Key Responsibilities:

  • Greet and welcome visitors and customers, ensuring a positive first impression.
  • Connect visitors and customers with the appropriate party, following all visitor management processes.
  • Deliver exceptional customer service, ensuring a 5-star experience for all.
  • Support with inductions, workplace support, hospitality, and meeting room connectivity.
  • Be flexible and support the team with any projects or tasks they require.

Requirements:

  • Excellent team ethos and superb communication skills.
  • Ability to prioritize tasks and remain calm under pressure.
  • Computer literacy – MS office packages.
  • Previous experience in a similar role is a bonus, but a can-do attitude and complete customer focus will be highly valued.
  • Champion of health & safety practices.
  • Desire to grow and progress your career.

What We Offer:

  • Unlimited access to an online platform offering mental health and wellbeing support.
  • Employee Assistance Programme to help with everyday issues or larger problems.
  • Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle.
  • The Sodexo Discounts Scheme, offering great deals 24/7.
  • Money Insights and financial benefits via the Salary Finance Platform.
  • Save for your future by becoming a member of the Sodexo Retirement Plan.
  • A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
  • Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo.
  • Cycle to Work Scheme to help colleagues to do their bit for the environment.
  • Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
  • Flexible and dynamic work environment.
  • Competitive compensation.
  • Full training and full protective uniform supplied.