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Head of Operations
2 months ago
We are seeking a highly skilled and experienced Head of Operations to join our team at NFP People. As a key member of our senior leadership team, you will be responsible for managing a broad scope of operational functions, including workplace governance, people management, digital support, data and risk management.
Key Responsibilities- Collaborate with the CEO to deliver effective day-to-day operations for the organisation, managing the Operational Excellence Workstream and our approach to Quality.
- Oversee HR, culture and people function, including recruitment, retention, performance evaluation, employee learning & development, working with our external HR advisors when required.
- Promote a culture of equity, inclusion and collaboration, nurturing a positive and supportive environment for all.
- Embed cross-team working, building key relationships and highlighting synergies across our working practices to deliver efficiencies and improvements.
- Oversee compliance with relevant legal, regulatory, and ethical standards, ensuring all policies are current and regularly reviewed, including annual review by trustees (e.g. GDPR, Charities Commission) and manage our Complaints process.
- Lead on the management and implementation of safeguarding - ensuring appropriate policies, training and guidance are regularly reviewed.
- Support the CEO in maintaining strong governance and adherence to best practices in charity governance and reporting, including keeping the risk register up to date and progressing actions.
- Produce management reports for the CEO and Trustees as required, supporting the Annual Report & Accounts production and Board of Trustees administration.
- Oversee cyber security and coordinate IT support services, including the Foundation's IT and digital platforms – maintaining licenses, agreements and contracts.
- Excellent IT and digital skills including Microsoft Office 365. Skilled in using workplace systems including Teams and SharePoint.
- Experience of managing compliance and risk, including safeguarding and GDPR – able to identify and respond to organisational risks.
- Exceptional people management and coaching skills with experience of managing HR and L&D functions.
- Excellent project management and organisational skills, able to multi-task with attention to detail.
- Risk management: able to identify and manage organisational risks and operational issues.
NFP People is a UK charity that helps people rebuild their lives after gambling harm. Our programs focus on overcoming isolation and reconnecting with a healthier support network.
Our programs are free and include support from Recovery Coaches who have their own lived experience of gambling harm. We help people build stronger, more holistic recovery capital, in order to sustain a positive recovery with reduced vulnerability to relapse.
We are committed to promoting a culture of equity, inclusion and collaboration, and we are looking for a like-minded individual to join our team.
