Head of Hospitality Operations
2 weeks ago
Sodexo Live is seeking a highly skilled and experienced Head of Hospitality to join our team at The Brick Community Stadium Wigan. As a key member of our operations team, you will be responsible for delivering exceptional hospitality services to our clients and guests.
The ideal candidate will have a proven track record of managing catering services, client relationships, and staff recruitment and management. You will be responsible for ensuring that all hospitality services meet the highest standards of quality, safety, and customer service.
Key Responsibilities:
- Manage catering services, including food preparation and delivery, to meet dietary, safety, and Sodexo Live standards.
- Build and maintain strong client relationships, ensuring that catering services meet contract requirements and exceed client expectations.
- Maintain the highest standards of customer service within the team.
- Assist the Staffing Manager with recruitment, training, and managing catering staff.
- Ensure staff are well-trained in safety, hygiene, and customer service.
- Uphold Sodexo Live health, safety, food hygiene, and security standards.
Requirements:
- Strong leadership skills to manage and motivate a diverse team.
- Excellent organisational skills to handle multiple tasks and events simultaneously.
- Exceptional customer service skills to build and maintain client relationships.
- Keen attention to detail to ensure compliance with health and safety standards.
- Excellent organisational and time management skills.
- Exceptional communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Good standard of literacy and numeracy.
- Experienced in using Microsoft Office.
- Previous experience in a commercial catering environment.
We offer a competitive salary and a range of excellent benefits, including flexible and dynamic work environment, competitive compensation, access to ongoing training and development programs, and countless opportunities to grow within the company.
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