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Service Delivery Manager

1 month ago

Rugby, Warwickshire, United Kingdom Culina Group Full time
Service Delivery Manager

Culina Group Limited, a leading provider of logistics, warehousing, and distribution services, is seeking a highly skilled Service Delivery Manager to join its team. As a key member of the IT Service Delivery Function, you will be responsible for ensuring the efficient management and delivery of services to our clients.

The successful candidate will have a strong background in IT service management, with experience in defining service level agreements, producing performance reports, and team management. You will be responsible for mentoring and leading a team to strive for excellence, ensuring customer service and business KPIs are met or exceeded.

Key responsibilities will include:

  • Defining and implementing service level agreements to ensure high-quality service delivery
  • Producing regular performance reports to stakeholders
  • Leading and mentoring a team to achieve excellent service delivery and customer satisfaction
  • Ensuring compliance with ITIL v3 best practices and policies
  • Liaising with senior leadership, technicians, and business representatives to ensure seamless service delivery

Culina Group offers a competitive salary and benefits package, including annual leave, company bonus, private medical cover, pension scheme, life assurance, and wellness programs. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity.

Requirements:

  • Minimum 3 years' experience in IT service management
  • ITIL v3 certification
  • Strong leadership and team management skills
  • Excellent communication and problem-solving skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and inclusive work environment