Retail Operations Leader

3 weeks ago


Midlothian, United Kingdom Ralph Lauren Full time

Position Overview

At Ralph Lauren, we're dedicated to crafting exceptional experiences for our clients and fostering a culture of excellence within our teams. As a Department Manager, you'll play a pivotal role in driving success by leading your team, ensuring operational efficiency, and delivering an unparalleled client experience.

Essential Duties & Responsibilities
  • People Leadership: Cultivate a positive and inclusive work environment that prioritizes client satisfaction. Through effective team management and visible leadership, ensure Ralph Lauren's standards are consistently met. Empower your team members by identifying their strengths and supporting their career growth. Foster a high-performance culture where accountability and results drive success.
  • Commercial Acumen: Deliver exceptional client experiences within the store environment. Implement Ralph Lauren's sales strategies and brand values to maximize sales and profitability. Analyze key performance indicators to track progress against business objectives and stay informed about competitor activities.
  • Operational Excellence: Manage inventory flow effectively to minimize losses and ensure operational efficiency. Oversee floor recovery processes, maintaining accurate pricing and product availability. Create a safe and secure work environment for both clients and employees by adhering to all company policies and procedures.
Experience, Skills & Knowledge

We seek an energetic, passionate, and results-oriented leader with proven experience in fast-paced retail environments. Exceptional communication skills are essential for success in this role.



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