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Service Charge Financial Analyst

2 months ago

WestonsuperMare, North Somerset, United Kingdom LiveWest Full time
About The Role
Are you experienced in Service Charges or Procurement? Do you possess exceptional organisational skills and a keen eye for detail, particularly within the Social Housing sector? If so, this position may be a perfect fit for you.
As a Section 20 Cost Analyst, your primary responsibility will be to facilitate communication, gather information, and implement all Section 20 activities to either introduce new service charge costs to our clients or to renew contracts for existing services that are subject to service charges within the organisation.
You will also oversee a designated group of customers to ensure that precise service charge budgets are established, and annual accounts are generated within the required legal timelines. The ideal candidate will provide technical and professional expertise, guidance, and support across various departments to ensure compliance with legislative and regulatory standards related to Service Charges.
Strong communication skills are essential for success in this role, as you will engage with customers addressing inquiries about any aspect of the service charge and provide necessary documentation upon request.
This position is offered on a full-time, permanent basis, with the possibility of hybrid working arrangements.
About The Candidate
To qualify for the role of Service Charge Analyst - Section 20, you should possess:
  • Experience in enhancing customer satisfaction.
  • Experience in executing Section 20 tender processes or a willingness to learn and stay updated with legislative changes.
  • Experience in a customer service or customer care setting.
  • Experience in a supportive role within the social housing sector or a related field. (D)
  • Solid understanding of social housing policies. (D)
  • Good knowledge of income and expenditure accounts and budgeting. (D)
  • Ability to manage, review, and compile current information to assist in accurate account and budget preparation (including sinking fund and depreciation reviews, utility meter readings).
  • Capability to handle conflicting priorities to achieve agreed outcomes for various internal and external stakeholders.
  • Excellent customer service skills across all communication channels, responding to customer interactions in accordance with the required Service Level Agreement (SLA).
  • Proficiency in MS Office, particularly MS Excel.
  • Highly organised and methodical with outstanding attention to detail.
  • Experience with purchase order and invoicing systems. (D)
  • A valid driving licence and access to a suitable vehicle for travel to various schemes and offices as needed.
  • A natural ability to maintain composure and professionalism under pressure.
About The Company
Our Reward and Benefits:
  • Defined Contribution pension scheme with employer contributions ranging from 6% to 9%.
  • Discretionary Bonus scheme.
  • Death in Service benefit (3 times salary).
  • 26 days of annual leave plus bank holidays, with service-related increases up to 30 days and an option to purchase additional leave.
  • Family-friendly policies.
  • Health Cash Plan, including dental and optical coverage (valued at up to £1,100 annually).
  • Employee Assistance Programme.
  • Health and Wellbeing initiatives, including enhanced sick pay, monthly campaigns, training, and annual flu vaccinations.
  • Cycle to Work scheme.
  • Car Benefit scheme.
  • Learning and Development opportunities, including coaching and support for professional qualifications.
  • Volunteering days.
About Us:
LiveWest provides over 40,000 homes to more than 80,000 individuals across the South West, from Gloucestershire to the Isles of Scilly. We aim to build over 5,000 homes in the region over the next five years, developing new housing options of all types, including low-cost rent and sale, market rent and sale, as well as various supported and intermediate housing products, fostering choice and flexibility.
In addition to developing new homes, we are committed to investing in existing properties and communities. By ensuring stable housing, we place better living at the heart of our mission, both now and for future generations. At LiveWest, we believe in providing a home for everyone.
As an Inclusive Employer, we celebrate diversity and are dedicated to fostering an inclusive environment for all employees.