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Sales Operations Administrator

2 months ago


Hyde, United Kingdom NJR Recruitment Full time

About the Role

NJR Recruitment is excited to present a fantastic opportunity for a Sales Administrator to become part of a dynamic packaging firm.

In this role, you will serve as the primary contact for clients, assisting them with their inquiries, addressing concerns, and delivering information regarding products and services. Your goal will be to maintain exceptional customer satisfaction through outstanding service.

Effective communication between the sales team and warehouse operations is crucial, and your ability to facilitate this interaction will be vital to the success of the organization.

Key Responsibilities

  • Managing customer inquiries through various channels including phone and email.
  • Addressing and resolving customer complaints in a timely and professional manner.
  • Providing detailed information about products, services, and company policies.
  • Processing orders, applications, and requests efficiently.
  • Maintaining accurate records of customer interactions and transactions.
  • Collaborating with internal teams to resolve customer issues effectively.
  • Identifying and prioritizing urgent issues for escalation.
  • Delivering appropriate solutions to customer complaints within established timeframes.
  • Adhering to communication protocols and company guidelines.