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Client Technical Support Consultant
2 months ago
Job Overview
As a Technical Support Specialist at Motorola Solutions, you will play a vital role in a dynamic managed service environment, combining technical expertise with exceptional client relationship management to effectively implement and support our diverse product offerings.
In this position, you will engage directly with clients, necessitating a demonstrated ability to thrive in various settings while under pressure. The role will involve providing out-of-hours support on a rotational basis, ensuring comprehensive on-call assistance. Additionally, you may be required to travel to different client locations. A valid UK driving license is essential, and you must be eligible to obtain specific Security Clearances.
Key Responsibilities:
Serve as the primary contact for clients regarding inquiries, complaints, and technical issues. Deliver remote troubleshooting support and maintain ticket updates in accordance with the customer Service Level Agreement. Visit client sites to offer on-site user assistance. Provide technical escalation and detailed reporting for incidents. Monitor the status and duration of issue resolution, taking ownership of client concerns. Offer guidance and training to clients on product operation and maintenance procedures. Revise technical manuals and reference materials to reflect the latest product updates. Continuously enhance your product knowledge and expertise. Participate in educational workshops and training sessions to acquire the necessary skills for field support tasks. Engage in industry events, conferences, and meetings to expand your professional network. Assist in achieving operational objectives, demonstrating flexibility to cross functional boundaries as needed. Provide Tier 1, 2, and 3 support for our hardware and software solutions, collaborating with the R&D team as necessary. Deliver professional services to clients. Participate in out-of-hours support on a rotational basis.Essential Qualifications
Required experience:
Proficient in Microsoft Windows Server. Understanding of storage fundamentals, including cloud technologies. Familiarity with cloud platforms such as AWS and Azure. Solid grasp of networking concepts, including switches and firewalls, along with troubleshooting skills. Strong customer service orientation. Practical experience in PC and hardware troubleshooting.Required certifications:
Valid driver’s license. AWS certification is a plus.Security Clearance Requirement:
This role necessitates NPPV Level 3 security clearance, so candidates must have the right to work in the U.K. and have resided in the U.K. for the past five years (if not already obtained, this will be processed).The ideal candidate will demonstrate:
Proficiency in PC and hardware troubleshooting. Strong skills in Microsoft Windows Server. A solid understanding of networking, including switches and firewalls. Knowledge of storage fundamentals and cloud technologies. Excellent interpersonal skills. The ability to communicate effectively with senior peers. A strong focus on customer satisfaction. Proven experience in implementing multi-site systems with networked components. A motivated and diligent approach, eager to learn and grow within the role. Team-oriented mindset. Skills in influencing, negotiation, and development. Exceptional written and verbal communication abilities. A history of achieving results.In return for your expertise, we offer a supportive environment with coaching and development opportunities. Additionally, you will receive:
Competitive salary and bonus structure. Holiday bonus equivalent to two weeks' additional pay. 25 days of annual leave plus bank holidays. Attractive defined contribution pension plan. Private health insurance. Employee stock purchase options. Flexible working arrangements. Life insurance coverage. Enhanced parental leave benefits. Career development resources and extensive learning opportunities. Employee health and wellness support programs. Initiatives aimed at carbon neutrality. Corporate social responsibility efforts, including support for volunteer days. Discounts from well-known companies.We are an equal opportunity employer, committed to fostering an inclusive environment where all employees can thrive. We celebrate diversity and encourage applicants from all backgrounds to apply.
CONNECT WITH A CAREER THAT MATTERS
At Motorola Solutions, we are dedicated to creating mission-critical ecosystems for our public safety and enterprise clients, ensuring they are prepared for both everyday operations and critical moments.
Travel Requirements
Minimal travel required.Relocation Assistance
Not applicable.Position Level
Experienced professionals only.Referral Bonus Program
Available.Company
Motorola Solutions UK LimitedEEO Statement
Motorola Solutions is proud to be an Equal Opportunity Employer. All qualified candidates will be considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
We value a people-first culture that empowers every employee to be their authentic selves and perform their best work, contributing to a safer world.
