Senior Technical Support Consultant
2 weeks ago
As a Senior Technical Support Consultant at Royal London, you will play a crucial role in providing technical support to internal and external customers, ensuring compliance with legislative and regulatory requirements.
You will be responsible for developing and maintaining technical content for internal and external stakeholders, including business development managers, as well as for internal and external newsletters and our adviser-facing Technical Central website.
About the Role:
- Provide technical support to customers on pensions and savings products.
- Review and analyze legislative and regulatory change papers or articles, identifying those impacting our UK propositions.
- Communicate the impact of legislative and regulatory change on RL Group and our UK propositions to senior leaders.
- Identify trends in customer queries and provide content for business development manager and adviser training, adviser and employer newsletters, and Technical Central website.
- Support the delivery of new developments and improvements to UK propositions and regulatory projects.
- Maintain the Technical Central website, creating and updating a collection of technical articles.
About You:
- Previous experience in a similar pensions and ISA legislation/support role.
- Strong knowledge of pensions and ISA legislation.
- Ability to work independently without direct supervision.
- PC literate with knowledge of all main Microsoft Office applications.
About Royal London:
We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.
Inclusion, diversity and belonging:
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