Technical Support Specialist

4 weeks ago


Hampshire, United Kingdom iO Associates - UKEU Full time
Job Overview

Position: Second Line Support Technician
Location: Fareham, Hampshire (Onsite 5 days a week)
Salary: £33,000 - £35,000 per annum
Interview Process: One stage interview
Shift Schedule: 8:00 AM - 3:00 PM and 3:30 PM - 10:30 PM

Are you an enthusiastic IT Support Technician eager to enhance your skills and contribute to a dynamic environment? This role is designed for individuals who are keen to engage in collaborative efforts, addressing security requirements and risks associated with service design, delivery, and implementation.

The successful candidate will be responsible for troubleshooting a variety of IT-related issues, delivering effective solutions, and escalating complex problems to the 2nd and 3rd line support teams as necessary. Documentation of incidents in the IS Service Delivery system is crucial, ensuring all issues and resolutions are logged accurately while minimizing service disruption.


Key Responsibilities:

  • Demonstrate a solid understanding of IT support and infrastructure, with a strong emphasis on teamwork. As this is a developmental role, a commitment to learning and enhancing current skills is essential.
  • Manage and assign Service Desk Support Calls as required.
  • Travel to various locations to provide customer support.
  • Experience with virtualization technologies, Splunk, and VMware is required.

This position offers excellent opportunities for career advancement for the right individual.


Employee Benefits:

  • 25 days of annual leave plus public holidays (3 flexible)
  • Pension scheme with double matching contributions up to 10%
  • Life insurance coverage
  • Company-wide incentive programs
  • Flexible benefits options including additional holidays, travel, dental, critical illness coverage, and more
  • Employee perks such as discounts
  • Access to an employee assistance program and virtual GP services


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