IT Support Specialist

2 weeks ago


Hampshire, United Kingdom EMCOR UK Full time

About EMCOR UK

EMCOR UK is a leading provider of facilities management solutions, dedicated to creating better work environments through innovation and a people-centric approach. We collaborate closely with our clients to understand their unique needs and deliver tailored solutions that enhance workplace experiences. By leveraging data-driven insights, we optimize efficiency, minimize environmental impact, and ensure safety and compliance across all operations.

Your Role as an IT Support Specialist

As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our technology infrastructure. You will be responsible for resolving technical issues, providing exceptional customer service, and contributing to a positive and productive work environment.

  • Provide Technical Support: Respond promptly and effectively to service requests from internal users, addressing a range of IT-related inquiries and troubleshooting technical problems.
  • Monitor Service Delivery: Track the progress of service requests and ensure timely resolution by our team of technicians. Maintain high levels of customer satisfaction through clear communication and proactive support.
  • Manage Maintenance Systems: Administer our planned maintenance system and coordinate with subcontractors to ensure efficient execution of maintenance activities. Adhere to established procedures and documentation standards.
  • Operational Support: Handle out-of-hours telephone inquiries, manage visitor access, and maintain accurate operational documentation. Contribute to the overall smooth functioning of our facilities.
  • Data Analysis: Compile and analyze data related to utilities, maintenance work, and costs. Generate reports and insights to support decision-making and continuous improvement initiatives.

Your Qualifications and Skills

We are seeking a highly motivated and experienced IT Support Specialist with a proven track record of success in a similar role.

  • Demonstrated experience providing technical support in a fast-paced environment.
  • Familiarity with industry-standard software applications, including Microsoft Office Suite (Word, Excel, PowerPoint, Project).
  • Excellent interpersonal and communication skills, with the ability to effectively interact with users at all levels.
  • Strong problem-solving abilities and a commitment to delivering exceptional customer service.

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