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Customer Experience Coordinator

2 months ago

Edinburgh, Edinburgh, United Kingdom New Balance Full time

About New Balance

New Balance is a leading sportswear brand that values its employees as much as its customers. We're looking for talented individuals who can help us grow and develop as a company.

Key Responsibilities

  • Open and close the store in accordance with company procedures and protocols.
  • Encourage a culture of continuous improvement through regular feedback and coaching.
  • Support the Store Management team in maintaining high standards of store and back-of-house operations.
  • Assist in training and developing sales associates to achieve their full potential.
  • Meet personal Key Performance Indicators (KPIs) and contribute to the overall store performance.
  • Deliver exceptional customer service throughout the entire shopping experience.
  • Help maintain a commercial store environment in line with company guidelines.
  • Adhere to company policies and procedures at all times.
  • Ensure the store meets health, safety, and environmental standards.
  • Perform other duties as required by the management team.

Requirements for Success

  • Team player with excellent communication skills.
  • Previous retail experience or proven team environment experience.
  • Demonstrate strong customer service skills.
  • Passion for retail and sales.
  • Desire to learn and grow with the company.
  • Basic math skills and ability to operate a POS system.
  • Effective communication and interpersonal skills.
  • Flexibility to work weekends, holidays, and varying shifts.

Additional Benefits

  • Competitive compensation package.
  • Potential for additional earnings through our Retail Bonus Scheme.
  • Opportunities for career development and growth.
  • Inclusive work environment across all European locations.
  • Generous staff discount.
  • Project involvement across the European region.
  • Flexible uniform package.