Customer Service Representative

2 months ago


Guildford, United Kingdom Holt Recruitment Ltd Full time
About the Role

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Holt Recruitment Ltd. As a Service Advisor, you will be the first point of contact for customers, providing exceptional service and support to ensure their satisfaction with our dealership.

Key Responsibilities
  • Provide world-class customer service, ensuring that customers feel valued and supported throughout their experience with our dealership.
  • Work closely with the Service Team to ensure that customers receive the best possible service, including scheduling appointments, communicating with customers, and resolving any issues that may arise.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to provide personalized service and support.
  • Collaborate with the Sales Team to identify opportunities to upsell and cross-sell services and products to customers.
  • Stay up-to-date with product knowledge and technical information to provide accurate and informed advice to customers.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in a customer-facing role, preferably in the automotive industry.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving skills, with the ability to think critically and resolve issues effectively.
  • Basic knowledge of automotive products and services, with a willingness to learn and develop skills.
What We Offer
  • A competitive salary and benefits package, including a basic salary of £26,000 with an OTE of £30,000.
  • 25 days holiday + bank holidays, plus additional time off for training and development.
  • Opportunities for career progression and professional development, including training and mentorship programs.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.


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