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Operations Coordinator

2 months ago

Tamworth, Staffordshire, United Kingdom phs Group Full time

Operations Administrator Role

As an Operations Administrator at phs Group, you will play a vital part in ensuring the smooth operation of our Operations Centre. Your skills and expertise will be essential in coordinating service routes, briefing and debriefing drivers, and enhancing delivery and customer service.

A Day in the Life of an Operations Administrator

  • Coordinate service routes and effectively brief and debrief drivers to optimize delivery and customer service.
  • Respond to calls from service drivers, clients, and Head Office regarding site service.
  • Act as a liaison between Service Drivers and the Operations & Service Manager.
  • Ensure work is distributed to available employees, completed in accordance with KPIs, and processed accurately within agreed time frames.
  • Prepare data for and conduct briefing and debrief sessions for service drivers.
  • Process completed routes and attendance in real-time.
  • Suggest improvements to ways of working and relay to the Operations Centre Manager.

Requirements for the Role

  • Provide exceptional service delivery.
  • Build strong customer focus and relationship management skills.
  • Develop people management and development skills.
  • Comply with Health & Safety Regulations.

What We Offer

  • A salary of £24,000.
  • No scheduled weekend working.
  • 13 paydays per year (every 4 weeks).
  • Ongoing career development opportunities.
  • Discounts with retailers, including o2 and F&B.
  • A 24-hour wellbeing helpline.
  • Pension.
  • 30 days holiday entitlement, inclusive of bank holidays.