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Salesforce Field Service Consultant

2 months ago

Leeds, Leeds, United Kingdom Alscient Full time
About the Role

We are seeking a highly skilled Salesforce Field Service Consultant to join our team at Alscient. As a Field Service Specialist, you will be responsible for providing technical expertise and guidance to our clients on the implementation and configuration of Salesforce Field Service.

Key Responsibilities
  • Provide technical support and guidance to clients on Salesforce Field Service implementation and configuration.
  • Develop and maintain in-depth knowledge of Salesforce Field Service features and functionality.
  • Collaborate with cross-functional teams to deliver high-quality solutions to clients.
  • Conduct training and workshops to ensure clients are proficient in using Salesforce Field Service.
  • Stay up-to-date with the latest Salesforce Field Service releases and updates.
Requirements
  • At least two years' experience as a Salesforce Field Service technical consultant.
  • Experience installing Salesforce Field Service managed package and configuration using guided setup.
  • Strong understanding of Salesforce Field Service scheduling, optimization configuration, out-of-box capabilities, and configuration of scheduling policies, work rules, and service objectives.
  • Understanding of Salesforce Field Service resource management, including contractors, timesheets, operating hours, shifts, primary and secondary territory setup, inventory management (return, request, and track).
  • Understanding of Salesforce Field Service mobile app capabilities, including offline architecture, capabilities, and how to complement it with supporting architecture, including Salesforce Mobile app and third-party mobile applications.
  • Experience working with Salesforce Field Service architecture, work order, service appointment life cycle, bulk scheduling, dispatch, un-scheduling, preventive maintenance, and configuration of dispatcher Gantt.
  • Capability to integrate via API in and out of Salesforce.
  • Salesforce Field Service Consultant certification would be advantageous.
  • Experience and ability to own the solution and provide architectural oversight throughout the project.
  • Meticulous attention to detail, strong analytical skills, and a passion for problem-solving.
  • Experience in scoping, planning, and presenting project plans.
What We Offer
  • Excellent market-leading salary.
  • A benefit package including life assurance, pension, and healthcare.
  • A generous holiday allowance, including a day off on your birthday.
  • A flexible working policy.
  • An inclusive, supportive, and welcoming culture.
  • Challenging projects at the forefront of developing technologies.
  • A personalized development plan, including practical project experience alongside continuing supported professional certification.