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Customer Relations Manager
2 months ago
We are seeking a proactive Customer Relations Manager to join our team at Chestnut Manor in Wanstead, East London. The successful candidate will generate enquiries, convert them into resident admissions and ensure our residents' moving in process is smooth and efficient, whilst promoting a positive and enjoyable lifestyle for them.
The ideal candidate will have excellent customer service and sales skills, who can drive results to maximise revenue whilst demonstrating care and compassion for our current and prospective residents.
Responsibilities include building relationships with local businesses, organisations, clubs and groups in the community to promote your local care home and the Westgate Healthcare brand, writing and implementing an effective localised sales plan for the care home, arranging local events to help promote the care home and raise the company profile, generating enquiries and managing the sales process to drive occupancy, and maintaining social media platforms to ensure we are engaging with our local community.
Key skills and qualifications include a clean driving licence and access to a vehicle for business use, previous experience of sales and marketing, excellent verbal and written communication skills, a proactive, positive and professional approach, and commercially focused with excellent customer service skills.
", "What's in it for you?": "We offer a very competitive salary plus bonus for sale of beds, days annual leave plus bank holidays, 'Refer a Friend' scheme with instant cash rewards, comprehensive induction and on-going training, career progression and support in achieving nationally recognised qualifications, workplace pension scheme, long service awards and access to the Blue Light Card which provides various discounts from hundreds of nationwide high street and online stores.
", "About you": "We are looking for someone with the right to live and work in the UK, clean driving licence and access to a vehicle for business use, previous experience of sales and marketing, excellent verbal and written communication skills, a proactive, positive and professional approach, and commercially focused with excellent customer service skills.
", "Contact Information": "Please note that we reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful.
Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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